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Cornell University

TCI Update: Conflict Resolution

Note: This update is only open to qualified applicants who have successfully completed both updates: "Designing Refresher Training" and "The post-crisis Response".

Every conflict has at least two sides with differing viewpoints. Each side usually thinks their viewpoint is correct. It is impossible (and undesirable) to eliminate conflict from our lives. Instead we can view interpersonal conflict as an opportunity to work out individual differences without resorting to violence. Direct care workers are in the unique position of modeling conflict resolution strategies and teaching children how to become effective conflict managers.

Learning Outcomes

Participants will be able to:

  • Identify their personal response to conflict
  • Describe the difference between compromise and collaboration
  • Demonstrate the steps in conflict resolution

Program Objectives

This one-day program will provide participants with a strategy to help young people work out interpersonal conflicts without resorting to violence. Activities include a set of conflict resolution steps to practice and an opportunity for participants to examine their own personal response to conflict. Techniques include a self assessment survey, presentation, discussion, demonstration, role play, and practice. All participants will be tested with written and competency based tests in order to apply for re-certification.


Participants who successfully complete the update receive a Conflict Resolution reference manual, an activity guide, student workbook, and a CD containing the PowerPoint™ presentation used during the training. 

Eligibility Is Restricted: Please Read Carefully

This one-day update is ONLY available to qualified applicants who have successfully completed both updates: "Post-Crisis Response" and "Designing Refresher Training".

Schedule and Application

Click here to access a schedule of all TCI programs.

If you would like to sign up for this program, click here to access the RCCP's Registration Center.


To Get Information About: (email is preferred to phone call)
TCI Training Dates Click here
TCI Registration Process Click here
Individual TCI Registration or Payment Issues - USA Alissa Burns Medero
Individual TCI Registration or Payment Issues - UK/Ireland Angela Stanton-Greenwood
Bringing TCI to Your Agency via Onsite Training or TCI System Implementation Alissa Burns Medero
Individual TCI Trainer Certification Status or Other Certification Issues Kris Carlison
Holly Smith
Implementing TCI Training for Your Staff Andrea Turnbull