Do I need to go through TCI as a participant before I can attend training to become a TCI trainer?

Applicants to the Train-the-Trainer program must have completed a minimum of 28 hours of TCI training at your organization, if you are training the physical restraints, or 20 hours if the physical restraints are not trained. If you cannot meet this requirement, please contact Andrea Turnbull at

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How many hours does the core TCI Train-the-Trainer program take?

The training of trainers TCI training is a full, 5-day course.

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How do I register for a TCI Training of Trainers (TxT) or Update, and when should I contact RCCP to register?

Everything you need to register for the initial TCI training of trainers, or a TCI Update is available on this web site. To register for a TCI Training of Trainers or Update, you will need to do the following:

  • complete the online registration process for the appropriate class. The links can be found at

  • provide payment via one of the following methods: credit card payment (only available via the online registration system), check, money order, or a purchase order, payable to Cornell University, for the proper tuition cost.

  • RCCP cannot accept any registration or payment information via telephone.

  • Since the registrations RCCP receives are accepted on a first-paid first-served basis, there is limited space in each offering, and classes have been filling up very quickly - we recommend that you register and submit payment as early as possible to avoid being “shut out” of a training you would like to attend.
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Is the training I want to register for still open? If it is, can you sign me up?

  • We are not able to reserve space for you in any TCI training without a completed registration and payment for the proper tuition amount where applicable. 

  • Training that is not available will NOT be shown in the online schedule or registration system. 

  • If you are in the online registration system and you do not see a course that was listed elsewhere, that course is full.

  • Please remember that all of our TCI training of trainers (TxT) and Update courses are available on a first-paid, first-served basis.

  • For those of you who are eligible for NYS OCFS sponsored training, those courses are available on a first come first served basis.
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The course is full? I have already made my travel and hotel arrangements.

Please do not make any kind of travel or hotel arrangements until you receive notification from RCCP that you are registered for a training course.  Both TCI Train-the-Trainer and TCI Update training courses fill up very quickly.  There is no way for RCCP to predict this, so we recommend that you sign up as early as possible.

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What is “full” for TCI training? Can I be added as an extra person?

The full five-day TCI Train the Trainer is limited to 20 people. RCCP cannot allow more than that for both quality and safety reasons. The TCI Updates are each limited to 25 people.

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Why did I receive a reminder letter, I already signed up for a training? 

Reminder notifications are generated automatically via the RCCP database.  If you have written confirmation that you are already registered for an update, please feel free to disregard the reminder.

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What if I am registered for a TCI training of trainers, but I cannot attend?

Your agency can opt to send someone else in your place, your registration can be transferred to another available training, or a refund may be considered. No transfers or refunds are allowed if the cancellation is within 10 days of the training start date.

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What is RCCP's cancellation policy for TCI training? 

There will be a $50.00 service charge for all cancellations. No refunds or transfers to other offerings will be granted with less than 30 days notice. Cancellation must be submitted in writing. Substitutions are permitted with at least 2 weeks advanced notice.

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Can I get trained in just the TCI Physical Skills?

No. The physical restraints are not a stand-alone set of skills. Staff must be trained in the complete TCI system in order to be certified to use TCI skills, which include the physical restraints.

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Can I get trained in TCI without the TCI Physical Skills?

Yes. TCI trainers and/or staff can be certified to train or use TCI without the physical restraints, which are optional and only part of the TCI system.

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I am a TCI trainer and I need to renew my certification but you only have one or two refreshers and none of them are in my area. How do I get re-certified?

The confusion might be in the word "refresher" versus "update". Updates are for the certified TCI trainers and the refreshers are used in direct training for the staff. Therefore, certified TCI trainers needing to renew their certification will need to sign up for a TCI update. Some newer TCI trainers believe that they can only take the TCI Update, "Designing Refresher Training", which is not the case. TCI trainers may successfully complete ANY of the TCI updates to renew their certification.

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What about the one-day updates that are available? Can I take one of those one-day updates or does it have to be a two-day update?

TCI trainers can get re-certified by successfully completing a one-day TCI Update ONLY if they have successfully completed 2 two-day TCI Updates, preferably "PostCcrisis Response" and "Designing Refresher Training". If you have not successfully completed 2 two-day updates, you are not eligible to attend a one-day update.

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How do I choose which TCI Update to attend once I need to get re-certified?

TCI trainers may successfully complete ANY of the TCI Updates to renew their certification. The RCCP has designed updates on a variety of topics such as designing refreshers, post-crisis response, conflict resolution, LSI for proactive youth, etc. Each TCI Update contains relevant information for all TCI trainers, regardless of the population they serve. The RCCP advises TCI trainers to read each of the TCI Update descriptions thoroughly in order to choose the update that is best suited to your needs.

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How many hours are required for a direct TCI refresher for staff?

The minimum recommended hours for TCI refreshers for staff are six hours every six months with an annual re-testing/re-certification. RCCP recommends quarterly refreshers for three hours in length for staff whenever possible.

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How many participants can I train at a time?

The maximum ratio of staff to trainers is 10 to 1.

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Do there have to be two of us to train TCI?

TCI is a co-training model. It is preferred that two TCI certified  trainers conduct TCI training for your staff.

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How can I purchase materials to conduct TCI training?

Direct training materials are available ONLY to TCI trainers whose certification is valid and current. If you are a certified TCI trainer, and you need direct TCI training materials for your staff training, you may purchase:

  • Participant Workbooks $15.00
  • Participant Certificates $15.00 (package of 20)

If you have misplaced any of your TCI trainer materials, you may order replacements.

All materials order forms are available on this web site.

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Why was I never notified of any changes in the TCI curriculum, training schedule, or certification process?

We understand that due to changes in your own schedule, workload, and even location that you may not receive correspondence from RCCP on a regular basis. Here are some things you can do to help ensure that you are up to date on all things TCI, as well as new things the RCCP might be doing:

  1. Please read your certification letters that you receive when you have completed any TCI training. There may be changes that we are telling trainers about via their certification letters.

  2. Check our website periodically. Changes to anything TCI will be on our website, as well as new projects/training that may be of interest to you.

  3. Please notify RCCP with any changes in your contact information. This is very important. If your address, phone number, and/or email address changes, please let us know as soon as possible. We cannot maintain contact with you without it.
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Does Cornell University give Continuing Education Units or "CEUs" for TCI Training? 

  • New York State Social Workers — LMSW Contact Hours: Cornell University / The Residential Child Care Project (RCCP) SW CPE is recognized by the NewYork State Education Department’s Board for Social Work as an approved provider of continuing education for licensed social workers #309

  • New York State Continuing Teacher and Leader Education – contact hours: Cornell University/Residential Child Care Project (RCCP) is approved by the New York State Education Department as a CTLE sponsor # 3460 pursuant to Section 80-6 of the Regulations of the Commissioner of Education.

The above contact hours are currently only available in New York State, but we are currently exploring the possibilities of becoming continuing education providers in other states.

  • For others: We will be happy to complete any paperwork that you need or send any documentation that you require to apply for CEUs from your licensing board or university.
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Can I register to attend a CARE training-of-trainers?

No. CARE is implemented through agreements with organizations, and CARE consultants work with CARE agencies to develop CARE “trainers.” If your organization is a CARE agency, then contact your CARE consultants to discuss how you can become a CARE educator.

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Can our agency order materials to implement CARE without having an agreement with Cornell?

No. As an evidence-based model, CARE requires long-term support to implement the model with fidelity and therefore we require a working relationship with an agency to access materials.

If you are interested in implementing CARE, please contact William Martin ( for additional information.

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My agency is not in the United States. Is CARE implemented in other countries?

Yes. CARE is implemented in the United States, across Canada, the United Kingdom, Ireland, and Australia. Cornell has relationships with organizations in Europe and Australia to facilitate agreements in those areas. Contact William Martin ( for additional information about implementing CARE outside the US.

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Can we contact other CARE agencies to discuss their experience with CARE, to help us decide if CARE is a “good fit” for our organization?

Yes. We encourage organizations who are considering CARE to be in touch with other CARE agencies to learn about their experiences. Contact William Martin, our CARE staff who assists agencies interested in CARE (, and he will help identify similar agencies you can contact.

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Is there a summary of the CARE model that describes the implementation process and research support?

Yes. The CARE Information Bulletin is a good source of initial information. You can download a copy of the CARE Information Bulletin. Also, you can find additional information on this website.

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Can I just order the CARE book without implementing CARE at my agency?

Yes. You can purchase the “CARE book” (CARE Children and Residential Experiences: Creating Conditions for Change, by Martha Holden, 2009) at cost by contacting Trudy Radcliffe in our office ( or from the publisher, CWLA Press.

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Is the CARE book available as an audiobook?

Yes. Trudy Radcliffe in our office ( can help you purchase the CARE audiobook.

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Do we need to use TCI (Therapeutic Crisis Intervention) as our crisis prevention and management model if we want to implement CARE?

No. It is important that CARE agencies have an effective crisis prevention and management model, but TCI is not required. We will work with you to assess the effectiveness of your current model, whether it is TCI or another model, and plan for any support that might be needed for effective implementation.

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Can we implement TCI (Therapeutic Crisis Intervention) and CARE at the same time?

Yes. Often agencies choose to implement TCI and CARE as part of the same agreement. Typically, this adds a year to the process and implementation begins with TCI. Agencies already using TCI may choose to add additional time for assessing TCI fidelity and support to ensure effective crisis prevention as part of the CARE process.

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We’re a CARE agency. Can we get involved in research and evaluation collaborations with Cornell?

Yes. We are eager to discuss possible collaborations for translational research. Contact your agency’s CARE consultants who will be happy to discuss your ideas or questions.

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